Terms and Conditions
Serene
Last updated: August 2026
1. Agreement to Terms
By accessing and using this website you agree to be bound by these Terms and Conditions. We may modify these terms at any time without prior notice, and your continued use of the site constitutes acceptance of the changes.
2. Use License
You may temporarily download one copy of the materials on this website for personal, non-commercial viewing only. Under this license you may not modify or copy the materials, use them for any commercial purpose, attempt to reverse engineer any software, remove any copyright or proprietary notation, transfer the materials to another person, or use them in any way that infringes the rights of others.
3. Disclaimer of Warranties
The materials on this website are provided "as is". We make no warranties, expressed or implied, regarding the accuracy, results or reliability of the materials on this site or on any site linked from it.
4. Limitation of Liability
Serene and its suppliers shall not be liable for any damages arising from the use of, or inability to use, the materials on this website, even if we have been notified of the possibility of such damage.
5. Health and Safety Disclaimer
Our products are for external use only. The information on this site is not intended to diagnose, treat, cure or prevent any disease. We recommend consulting a dermatologist before use, especially if you have sensitive skin or a pre-existing skin condition. Discontinue use and seek professional advice if any adverse reaction occurs.
6. Accuracy of Materials
We do not warrant that the materials on this website are accurate, complete or current, and we may change them at any time without notice.
7. Product Information and Pricing
While we strive for accuracy, we do not guarantee that all product descriptions, ingredient lists or prices are error-free. Product images are illustrative. Prices are subject to change and exclude taxes and shipping unless stated otherwise.
8. Orders and Purchases
You must be at least 18 years old to place an order and must provide accurate information. We reserve the right to refuse or cancel any order. Orders are confirmed by email. All sales are final unless the item arrives damaged or defective.
9. Returns and Refunds
Returns are accepted within 30 days when the product is unopened and in its original condition. Used or damaged items are not eligible. Refunds are processed within 7-10 business days. Shipping costs are non-refundable unless the return results from our error. Full details are set out in our Shipping & Return Policy.
10. Ownership of Materials and Content
All content on this website is the property of Serene or its suppliers and is protected by international copyright law. Reproduction, distribution, transmission or modification requires our express written permission.
11. Links to Third-Party Websites
We have not reviewed all sites linked from this website and are not responsible for their content. The inclusion of a link does not imply endorsement, and you access such sites at your own risk.
12. Changes to These Terms
We may revise these terms at any time without notice. Please review this page periodically for updates.
13. Governing Law and Jurisdiction
These terms are governed by the laws of the jurisdiction in which Serene operates, and the courts of that jurisdiction have exclusive jurisdiction over any dispute.
14. User Conduct
You agree not to use this website for any unlawful or fraudulent purpose, to defame, harass, abuse or threaten others, to transmit obscene or offensive content, to disrupt the normal flow of dialogue or the operation of the site, or to attempt unauthorised access to any part of it.
15. Intellectual Property Rights
Our logos, trademarks, text, images and videos are owned by or licensed to Serene and are protected by copyright and trademark law. Any use requires our explicit written permission.
16. Time Limit for Claims
Any claim arising out of your use of this website must be filed within one year of the event giving rise to it, or it is permanently barred.
17. Payment and Billing
You must provide a valid payment method and warrant that you are authorised to use it. You agree to pay all charges incurred, including shipping, handling and applicable taxes.
18. Data and Privacy
Your use of this website is also governed by our Privacy Policy, which we encourage you to read.
19. Testimonials and Reviews
User-generated content reflects individual opinions and not the views of Serene. We do not endorse and assume no liability for such content, and we reserve the right to remove it.
20. International Use
This website is operated from the United States. We make no representation that the materials are appropriate for use in other locations. Users outside the United States are responsible for complying with local laws.
21. Severability
If any provision of these terms is found to be invalid, it will be modified to the minimum extent necessary to make it valid, and the remaining provisions will stay in full effect.
22. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Shipping & Return Policy, constitute the entire agreement between you and Serene and supersede any prior understanding.
23. Contact Information
Serene
Email: poemasweb.br@gmail.com
Response time: 5-7 business days